Customer Service – Bücher, CDs, DVDs und mehr

John Goodman

Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M…

Chinese Maritime Customs Service

Customs: Provisional Instructions for the Guidance of the In-door Staff

Reprint of the original, first published in 1878. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

Chinese Maritime Customs Service

Customs: Provisional Instructions for the Guidance of the In-door Staff

Reprint of the original, first published in 1878. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

Artificial Intelligence in Customer Service

This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and em…

Ross Smith, Mayte Cubino, Emily McKeon

The AI Revolution in Customer Service and Support

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revol…

Mi Meurer

Social Robot Experience

Service-Roboter halten zunehmend Einzug in die Lebenswelt der Konsumenten und unterstützen diese bei ihren Alltagstätigkeiten. Dadurch verändern sie auch die sog. Customer Experience (CE) der Konsumenten.…

William Jerrold O'Hara

Private memorandum: regarding the position of the undersigned in the customs service at Montreal

Reprint of the original, first published in 1879. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

Customer Centric Support Services in the Digital Age

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-p…

Conflict

The Ungovernable Force (Limited Edition) /Colored Vinyl)

United States Treasury Dept. Special Agents Division

Report Upon the Customs District, Public Service, and Resources of Alaska Territory

Reprint of the original, first published in 1879. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

United States Treasury Dept. Special Agents Division

Report Upon the Customs District, Public Service, and Resources of Alaska Territory

Reprint of the original, first published in 1879. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

Conflict

Statements Of Intent 1982 - 1987

Das erste von zwei 5 CD Box Set mit dem gesamten Output der Anarcho Punk Band Conflict. »Statements Of Intent« umfasst die Jahre 1982 bis 1987: 5 Alben und zahlreiche Bonustracks! CD 1: It's Time To Se…

Haggadah Medes, Abraham Pereira

Service for the first nights of Passover: according to the custom of the German and Polish Jews: with a compendium of the laws relating to the festival and its observances

Reprint of the original, first published in 1878. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

Haggadah Medes, Abraham Pereira

Service for the first nights of Passover: according to the custom of the German and Polish Jews: with a compendium of the laws relating to the festival and its observances

Reprint of the original, first published in 1878. The Antigonos publishing house specialises in the publication of reprints of historical books. We make sure that these works are made available to the pub…

Claudia Thonet

Der agile Vertrieb

Agile Prinzipien und Frameworks wurden zwar für die Entwicklung komplexer Produkte geschaffen, doch sie lassen sich auch im Vertrieb gewinnbringend nutzen. Mit diesem Buch erhalten Geschäftsführer, Vertri…

Kerstin Sayer

Customer Success Management im Kontext der Anbieterintegration

Neue digitale Zugänge zum Kunden und eine zunehmende Beziehungsorientierung sowie kürzere Beziehungszyklen durch mehr Dynamik und Flexibilität auf dem Markt leiten in B2B-Unternehmen einen Perspektivwechs…

Effektives Customer Relationship Management

Dieses CRM-Standardwerk behandelt die wesentlichen Fragen im Rahmen der Einsetzung und Organisation von Customer Relationship Management. Dies betrifft sowohl die Verzahnung mit Marketing- und Vertriebspr…

Parminder Singh Kang, Mohsin Jat, Joong Y. Son, Xiaojia Wang

Service 4.0

This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex,…

Melanie Stehr

Kommunikationsmuster in B2B Customer Journeys

Neue Kommunikationstechnologien sowie die gesteigerte Verfügbarkeit von Informationen verändern laufend das Spektrum der Informationsmöglichkeiten in organisationalen Beschaffungsprozessen. Vor diesem Hin…