John Goodman: Strategic Customer Service, Kartoniert / Broschiert
Strategic Customer Service
Buch
- Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- Publisher:
- AMACOM, 12/2024
- Binding:
- Kartoniert / Broschiert
- Language:
- Englisch
- ISBN-13:
- 9781400252879
- Item number:
- 11952023
- Volume:
- 290 Pages
- Weight:
- 354 g
- Format:
- 229 x 152 mm
- Thickness:
- 18 mm
- Release date:
- 17.12.2024
- Note
-
Caution: Product is not in German language
Blurb
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
John Goodman
Strategic Customer Service
Current price: EUR 25.00
