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Douglas Dodd

Path Into Madness

The debut short story collection series Path Into Madness by Douglas Dodd will bring a set of new characters you are sure to fall in love with. Kody Bragi, who is always telling a schoolyard tale, Zak Lee…

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EUR 18,30*

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Alvin Glover

Artificial Intelligence For Business

"Artificial Intelligence for Business: Transforming Industries and Driving Growth with AI Strategies" is your indispensable guide to harnessing the power of artificial intelligence to gain a competitive e…

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EUR 23,92*

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AI and Business, and Innovation Research: Understanding the Potential and Risks of AI for Modern Enterprises

Studies in Systems, Decision and Control -Band 440

This book provides a comprehensive overview of the latest trends and developments in AI and business innovation research. In today's rapidly changing business environment, artificial intelligence (AI) has…

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EUR 273,80*

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Camila Back

The Behavioral Economics of Digital Customer-Firm Interactions

Electronic Commerce & Digital Markets -Band 13

The use of digital technologies have given rise to new forms of customer-firm interactions (e.g., the use of digital assistants in customer service). The shift towards digitization of customer-firm intera…

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EUR 19,99*

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Sara Orthaber

(Im)politeness at a Slovenian Call Centre

Advances in (Im)politeness Studies

This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insight…

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EUR 120,46*

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Liz Kao

Salesforce For Dummies

Your easy-to-follow guide to the world's leading cloud-based CRM software Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support oper…

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EUR 28,24*

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Gioia Arnone

AI and Chatbots in Fintech

Contributions to Finance and Accounting

This book is a comprehensive guide to the use of Artificial Intelligence (AI) in the Financial Technology (FinTech) industry. It is comprised of ten chapters, each addressing a specific aspect of AI in Fi…

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EUR 90,66*

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United Arrows

United Arrows

Founded in 1989 and based in Tokyo, United Arrows is one of the leading fashion and retail companies to ever come out of Japan. Their first book offers a fresh and comprehensive look at the brand and its …

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Parmy Olson

Supremacy

In November of 2022, a webpage was posted online with a simple text box. It was an AI chatbot called ChatGPT, and was unlike any app people had used before. It was more human than a customer service agent…

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Helen Hoffner

Catholicism Everywhere

From sports to weather forecasting to wedding customs to military service, Catholicism Everywhere connects your work, your play, and your daily habits with the vibrant heritage, culture, and prayers of th…

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EUR 20,43*

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Sascha Block

Large-Scale Agile Frameworks

The book Large-Scale Agile Frameworks provides practical solutions for cross-team and cross-functional prioritization of requirements and documentation for enterprises. It reflects the interplay of curren…

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EUR 58,66*

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Nikolaos Efkarpidis

Smart Metering Applications

Lecture Notes in Energy -Band 88

This book presents a large number of smart metering applications from the points of view of different stakeholders. The applications are clustered with respect to three types of stakeholders: (a) end-cust…

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EUR 109,51*

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