Nils Fränzel: Customer Experience in the Context of Omnichannel Retailing, Kartoniert / Broschiert
Customer Experience in the Context of Omnichannel Retailing
Buch
- Analysis of Marketing Instruments, Channel Integration and Customer Experience Dimensions during the Customer Journey
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Aktueller Preis: EUR 109,51
- Verlag:
- Springer Fachmedien Wiesbaden, 05/2025
- Einband:
- Kartoniert / Broschiert
- Sprache:
- Englisch
- ISBN-13:
- 9783658475673
- Artikelnummer:
- 12286046
- Umfang:
- 288 Seiten
- Gewicht:
- 376 g
- Maße:
- 210 x 148 mm
- Stärke:
- 16 mm
- Erscheinungstermin:
- 1.5.2025
- Hinweis
-
Achtung: Artikel ist nicht in deutscher Sprache!
Klappentext
The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensions of customer experience. He also looks at the importance of channel specific marketing instruments and channel integration along the customer journey. Nils Fränzel's analysis contributes to the latest research in the field of customer experience in omnichannel retailing and shows the importance of the different stages of the customer journey.
About the author
Nils Fränzel worked at the Chair for Marketing and Retailing at the University of Trier, where he received his doctoral degree.
Nils Fränzel
Customer Experience in the Context of Omnichannel Retailing
Aktueller Preis: EUR 109,51
