Customer Experience – all Bücher

Ingrid Gerstbach
Customer Experience Design

Erweitern Sie Ihre DesignfähigkeitenEntwickeln Sie effektivere Produkte und DienstleistungenTreiben Sie Innovationen voran und integrieren und ethische Überlegungen in ihren DesignprozessMit praktischen A…

deliverable within one week

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Martin Meyer-Gossner
Quick Guide Der ROI von Customer Experience

Customer Experience (CX) ist mehr als ein Buzzword der modernen Wirtschaft oder eine weitere Abteilung im heutigen Business -- sie ist ein business-kritischer Werttreiber für Unternehmen. Doch wie lässt s…

lieferbar ab 3.11.2025.

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Mi Meurer
Social Robot Experience

Service-Roboter halten zunehmend Einzug in die Lebenswelt der Konsumenten und unterstützen diese bei ihren Alltagstätigkeiten. Dadurch verändern sie auch die sog. Customer Experience (CE) der Konsumenten.…

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Nils Fränzel
Customer Experience in the Context of Omnichannel Retailing

The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensi…

deliverable within 2-3 weeks

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Co-creating Luxury Customer Experiences in Tourism

This book provides insight into the luxury yacht (or superyacht) tourism market and industry. Superyacht tourism is a distinct form of tourism by virtue of the fact that luxury yacht consumers (guests) re…

lieferbar ab 12.12.2025.

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Mathias Weber
Customer-Committed

This book demonstrates why companies must establish and maintain a new -- customer-committed -- culture and how this transformation can be achieved.A unique customer experience has never been as critical …

deliverable within 2-3 weeks

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Emanuela Stagno, Ada Maria Barone
Artificial Intelligence along the Customer Journey

The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers' life, this book provides a com…

deliverable within 2-3 weeks

Buch

Service Innovation and Management

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

deliverable within 2-3 weeks

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Yaniv Navot
Marketing in the AI Era

Transform your marketing strategy and engage with customers in ways never before possible. Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied a…

deliverable within 1-2 weeks

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Deborah Saunders
Remarkable Brand Experiences

In this book, you'll discover what is meant by the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from c…

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John Goodman
Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M…

deliverable within 2-3 weeks

Buch

Milena Hake
Shopping in Virtual Stores

How can immersive virtual environments reshape the way Generation Z shops?Discover how virtual stores in the metaverse could revolutionize shopping for Gen Z. This study investigates the customer experien…

deliverable within 2-3 weeks

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Pakeza Khaton
Enhancing Repurchase Intent: Convenience & Experience

"Enhancing Repurchase Intent: Convenience & Experience" explores the critical factors that drive customers to make repeat purchases. The book delves into how convenience, customer experience…

deliverable within 2-3 weeks

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Jeb Blount
The Jeb Blount Ultimate Sales Success Box Set

The most comprehensive resource on sales development, leadership, and customer experience available, from bestselling sales author Jeb BlountJeb Blount is a bestselling author, a sought-after keynote spea…

lieferbar innerhalb von 1-3 Tagen

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Artificial Intelligence, Digitalization and Regulation

This edited volume explores the relationship between Artificial intelligence (AI), business performance, and regulation. Artificial intelligence allows entrepreneurs to create universally transferable pla…

deliverable within 2-3 weeks

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Mark Lamplugh
The AI Marketing Playbook

Explore the transformative world of AI-driven marketing by integrating Artificial Intelligence into modern marketing strategies. This book is designed to help businesses optimize their operations, persona…

deliverable within 2-3 weeks

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Role of Explainable Artificial Intelligence in E-Commerce

The technological boom has provided consumers with endless choices, removing the hindrance of time and place. Understanding the dynamic and competitive business environment, marketers know they need to re…

deliverable within 2-3 weeks

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The AI Revolution: Driving Business Innovation and Research

This comprehensive book explores the transformative role of artificial intelligence (AI) in business innovation and research. It provides a solid foundation in AI technologies, such as machine learning, n…

deliverable within 2-3 weeks

2 Bücher

IoT and Digital Transformation: Innovating Business Models for the Connected World

This book examines how smart devices, sensors, and interconnected data ecosystems are redefining business operations, enhancing customer experiences, and shaping new competitive strategies. In today's hyp…

deliverable within 2-3 weeks

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Wayne Simmons, Tom DeWitt
The Customer Excellence Enterprise

Praise for THE Customer Excellence ENTERPRISE"More than a book; it's a compass for organizations navigating today's interconnected marketplace with authenticity and purpose. A practical guide for lea…

deliverable within 1-2 weeks

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