Häufig gestellte Fragen – WOM.de

In your WOM account we show you the delivery times of your ordered items, the delivery times are updated daily. To view them, click on "View orders".

We deliver partial shipments if not all items of an order are in stock at the same time. The remaining items will then be shipped later, as soon as they are available. This subsequent delivery is free of charge for you.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

You can cancel items yourself in your WOM account. To do so, click on "View orders".

The cancellations you make there will be implemented immediately and do not require any further manual processing on our part, unlike cancellations by e-mail, for example. Therefore, this way of cancelling items is the most reliable and the fastest.

Please note that cancellations are only possible if items are not in the shipping process yet.

Already paid amounts will be refunded immediately after successful cancellation of items.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

If you would like to return one or more items to us, this is no problem. You can create a return slip in your WOM account.

If you have paid for the goods in advance, we will refund the purchase price once we have received and processed the return.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

If you have received incorrect or defective goods, we are very sorry. You can create a return label for the return shipment in your here.

If you are ordering from Germany, a pre-paid parcel label will be created automatically. We ask customers from abroad to provide sufficient postage for returns on their own. In the case of defective or incorrectly delivered goods, we will refund your return costs after the return has been received and processed by us.

Please indicate on your return whether you would like a replacement item or a credit note. Our team will then take care of the rest.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

You can view the DHL shipment history in the WOM account if the delivery was sent as a parcel.

Our agreement with the post office and with DHL is that we will only initiate follow-ups on individual shipments if a period of ten working days from the date of dispatch is exceeded without a successful delivery. This agreement only applies to shipments within Germany. In such cases, we ask you to contact us through the known channels.

If it is particularly urgent, we can already arrange the dispatch of a replacement delivery before a delayed delivery arrives at your premises. Please understand that in such cases we cannot guarantee that you won´t receive your goods twice, if both shipments are successfully delivered in the end. In such cases you can return the articles you do not need free of charge. Please understand that we can only offer this service to customers in Germany. Customers from abroad are kindly requested to frank returns sufficiently at their own expense.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

We send the invoices for your orders by e-mail on the same day as we send the goods. If you have not yet received an invoice for an order, the goods have probably not yet been sent to you.

It can also happen that our automatically generated e-mails are declared as unwanted advertising by the spam filter of your e-mail program and are sorted out. Therefore, we ask you to look for missing e-mails with invoices in your spam folder as well, before contacting us about this.

In addition, you can view, download and print all invoices yourself in your WOM account.

To do this, click on "Orders" or "Invoices”.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

You can have open invoices debited retroactively from your WOM account.

To do so, click on "Pay open accounts" in the left column.

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.

You can retroactively pay your open invoices with Paypal in your WOM account.

To do this, click on "Pay open accounts".

Even if you have previously ordered as a guest, you can use your email address to request a password and log in here.