Jd Dillon: The Frontline Enablement Playbook, Kartoniert / Broschiert

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Your frontline employees are the face of your business-and the key to your success. From retail associates and restaurant servers to healthcare workers, delivery drivers, and skilled tradespeople, frontline employees make up 80% of the global workforce. Yet most workplace strategies, technologies, and training programs are designed for employees behind a desk. The result? High turnover. Inconsistent execution. Burned-out managers. Disengaged teams. Missed business goals. In The Frontline Enablement Playbook, workplace learning expert JD Dillon shares a practical framework for helping frontline employees perform at their best every day. Drawing on 25 years of experience and insights from more than 50 global experts, Dillon shows leaders how to create an environment where frontline teams have the tools, knowledge, confidence, and support they need to succeed. Whether you're leading Learning & Development, HR, Operations, or Workforce Enablement, you'll discover actionable strategies to: ✔ Improve onboarding and get employees productive faster ✔ Deliver training that fits the realities of frontline work ✔ Strengthen communication across distributed teams